Make a difference = Pay it forward!
I was bagging groceries at the local Winco Foods, when my superior spider senses (hey I can dream of being a superhero) began to twitch. The man behind me was fidgeting and looking around nervously as if something was wrong. His daughter walked up and as they started to talk I noticed myself eavesdropping. They were questioning whether or not they had enough money to pay for the groceries they had and were trying to decide what items to take off the bill.
As the man and his daughter were about to remove some items I interjected, “Are you a little bit short for your bill?” the daughter replied yes and before she could say anything else I offered to pay the difference. After slight protesting, they agreed. I handed the checker a debit card and finished the transaction. After it was done, they asked for my name and number so they could reimburse me. I told them my name, where I work, but refused to accept repayment. I shook hands with both of them and glided happily to the car with a full cart of groceries. It really was my pleasure to be able to help someone and ask for nothing in return.
Customer service = do what’s right!
This incident is a customer service moment because the experience should be about doing what is right; its not simply about the sale. When assisting customers what is your motivation, and how do you perceive them? Are they just another commission to you or do you really want to enhance their lives somehow? Share your thoughts and your stories about paying it forward.