Ahh… life as a customer experience freak can be tiresome. I love tending to customers and always search for ways… Read more an epic fail of service
Tag: Customer Experience
the waiting game
I am a self-confessed customer experience freak. Everything includes a journey into service, so why not rate it? We all… Read more the waiting game
you got the look
Not since personal branding with Dr Bret have I considered the importance of recognizing and marketing what I do best.… Read more you got the look
customer service redemption
At some point we all experience customer service snafus. Whether it is a small slip up like no greeting as… Read more customer service redemption
Should we settle for unremarkable?
Recently I had a conversation with a girlfriend about the pitfalls of adequate customer service. Have you ever been blown… Read more Should we settle for unremarkable?
shopping experience conclusion (part 3)
The shopping saga carries on. I last left you last after Sherree nearly lost her lips in the MAC store.… Read more shopping experience conclusion (part 3)
Starbucks: gold standard or evil empire?
Ahh, the beginning of summer down by the Truckee river is fantastic. There are daily events such as concerts, art… Read more Starbucks: gold standard or evil empire?
service statement: pay it forward continued…
It is impossible to completely remove my customer experience leader hat. On a shopping expedition of any sort, I can’t… Read more service statement: pay it forward continued…
are we sales people or zombies?
Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may… Read more are we sales people or zombies?
“What’s in it for me?” A lesson in how not to network
Is it me? Network: A group or system of interconnected things or people. Oxford English Dictionary What is it… Read more “What’s in it for me?” A lesson in how not to network